“Wright noted that over the past two years, Wendy’s has
figured out how to eliminate 31 hours of labor per week from its restaurants
and is now working to use technology, such as kiosks, to increase efficiency.
Kiosks could ease lines and boost kitchen output during peak lunch and dinner
times, Tristano said. The other benefit is higher order accuracy. And as Bob
Welcher, president of Restaurant Consultants Inc., said of kiosks last year: 'They
always are courteous. They always show up for work on time.'” - Dispatch
 |
| Hello Friend! |
I cannot say I am against these kiosks. Think about it,
anything's better than having to speak to some of the ill-mannered, emotionally
disabled, uneducated and/or dumb-as-a-bag-of-rocks character we've ALL had the
displeasure of interacting with when visiting a fast food joint.
If these "robots" idea came in fact due to the
"
minimum wage increase," well, I cannot blame Wendy's for wanting to
shed EXPENSIVE dead weight. These types of jobs are NOT supposed to be life
careers (unless you are in a managerial position.) These jobs are supposed to
be "
stepping stones," or "
means to an end" for students, or
anything of the likes. A "low level" job at a fast food joint requires NO REAL SKILLS. If a computer is an efficient way to replace a human (who is incapable of accurately taking your order), and that replacement would help a business offer
better quality, better service, and order accuracy... may these kiosks be
planted EVERYWHERE.
I still cringe at the horribly painful memory of ordering a
Caramel Frappe WITHOUT caramel sauce on the whipped cream. Hey, McDonnalds! I'm
looking at you!
Kudos to Wendy's! Bring those suckers to NYC!
